Marco A. Gómez, M.S.

Executive Profile

Senior IT & Client Services leader with 15+ years of experience in higher education, government, and enterprise environments, leading large-scale IT services, digital transformation initiatives, and cross-functional teams. Proven ability to design and execute client services strategies that improve user experience, modernize end-user support, and align technology delivery with institutional mission.

Recognized for bridging the communication gap between non-technical stakeholders and technical teams, consulting with faculty, staff, and leadership to gather requirements, translate business needs into scalable solutions, and ensure high levels of service quality and user satisfaction.

Core Competencies

Client Services Strategy & IT Service Management
Digital Transformation & End-User Experience
Higher Education IT Operations
Stakeholder Engagement & Consulting
Team Leadership & Staff Development
Service Modernization & Automation
Microsoft 365, SharePoint & Power Platform Ownership
SDLC, Agile, Process Improvement
KPI Definition & Service Quality Measurement
Vendor & Contract Management

Career Highlights

Lead enterprise digital transformation and client services initiatives while directing and mentoring a team of 12+ software engineers.
Serve as the primary liaison between customers, executive stakeholders, and technical delivery teams to gather requirements and translate needs into scalable solutions.
Introduced structured SDLC practices and standardized documentation to stabilize and scale operations.
Designed reusable frameworks reducing development effort by ~40% and improving delivery speed and service responsiveness.
Led development of a university-wide Academic Appointment Application at FIU supporting faculty, staff, and students.
Directed adoption of Microsoft SharePoint as a division-wide CMS and application development platform in higher education.

▶ View Full Resume

MARCO A. GÓMEZ

Arlington, MA
✉️ marco.arturo.gomez@gmail.com | 📞 305-609-5318 | 🔗 linkedin.com/in/marcoagomez

Senior IT & Client Services Leader | Digital Transformation | Higher Education

Professional Summary

Client-focused technology leader with 15+ years of experience in higher education, government, and enterprise environments, leading large-scale IT services, digital transformation initiatives, and cross-functional teams. Proven ability to design and execute client services strategies that improve user experience, modernize end-user support, and align technology delivery with institutional mission.

Core Competencies

Client Services Strategy & IT Service Management
Digital Transformation & End-User Experience
Higher Education IT Operations
Stakeholder Engagement & Consulting
Team Leadership & Staff Development
Service Modernization & Automation
Microsoft 365, SharePoint & Power Platform Ownership
SDLC, Agile, Process Improvement
KPI Definition & Service Quality Measurement
Vendor & Contract Management

Professional Experience

Digital Transformation Manager | SAIC — Washington, DC | 02/2019 – Present

Senior leader responsible for modernizing enterprise collaboration and automation platforms while leading and mentoring a team of 12+ software engineers and serving as the primary liaison between customers, executive stakeholders, and technical teams.

Led enterprise digital transformation and client services initiatives while directing and mentoring a team of 12+ engineers.
Consulted directly with customers and program leadership to gather requirements and translate operational needs into technical designs.
Introduced structured SDLC practices and standardized documentation to stabilize and scale operations.
Rebuilt and upskilled an underperforming team into a high-performing engineering organization.
Designed reusable frameworks reducing development effort by ~40%.
Oversaw solution architecture, training materials, and knowledge transfer.
Partnered with vendors to align tools, licensing, and platform capabilities with organizational goals.

Product Owner – SharePoint | Bamboo Solutions — Washington, DC | 08/2017 – 02/2019

Served as Product Owner and SME for enterprise SharePoint solutions.
Bridged customer needs and engineering delivery through clear roadmaps.
Led cloud deployment strategies supporting the firm’s largest federal contract.
Managed backlog, sprint planning, and continuous service improvement.

Managing Consultant & Software Engineer | SharePointXperts — Washington, DC | 03/2014 – 08/2017

Led enterprise SharePoint and automation projects for federal agencies.
Consulted with non-technical stakeholders to define requirements and workflows.
Introduced Agile practices to improve delivery predictability and satisfaction.

Assistant Director of Technology | Florida International University — Miami, FL | 12/2009 – 02/2014

Senior IT leader supporting faculty, staff, and students through modernized digital services.
Led development of a university-wide Academic Appointment Application still in use today.
Served as primary liaison between academic departments and IT.
Directed adoption of Microsoft SharePoint as the division’s CMS and application platform.
Supervised staff and ensured accessibility and institutional compliance.
Oversaw scores of university web properties.

Software Engineer / Senior Business Analyst | Florida International University — Miami, FL | 08/2006 – 12/2009

Designed and supported enterprise applications integrating PeopleSoft and SharePoint.
Consulted with business units to gather requirements and improve workflows.
Mentored junior staff and supported cross-functional teams.

Technical Foundations

JavaScript (ES6+), SQL, PHP, HTML/CSS
Microsoft SharePoint (On-Prem & Online), Power Platform (Power Apps, Power Automate)
REST APIs, SDLC, Agile/Scrum

Education

Master of Science, Computer Science — Florida International University
Bachelor of Science, Computer Science — Florida International University

Download Resume (PDF)

Full Stack: Dance Costume Order Production Workflow Tracker

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Dance Culture Designs Tracker

Role: UX/UI & Graphic Designer, Full‑Stack Developer

Tech Stack: PHP, MySQL, JavaScript/jQuery, HTML5/CSS3, REST API

Custom PHP Order-Tracking & Workflow Application

I designed and developed a fully custom order-tracking system for Dance Culture Designs, a boutique costume-making business. Built with PHP, MySQL, JavaScript/jQuery, and RESTful APIs, the Dance Culture Designs Tracker streamlines the entire production pipeline— from order intake to inventory depletion and final payment.

Key Features:

Role-Based Dashboards:
Two distinct interfaces—one for DCD Admins and another for Seamstresses— tailored to their specific permissions and workflow stages.
Visual Order Workflow Management:
Orders are managed via a drag-and-drop board, moving through clearly defined production states like New, In Production, Waiting on Payment, and Adjustments Delivered.
In-App Product Annotation:
Admins can annotate product images with costume-making notes, ensuring precise communication of instructions.
Seamstress Invoice Automation:
Seamstresses can group fulfilled orders and auto-generate PDF invoices, with automatic state transitions (e.g., Pending Invoicing → Waiting on Payment).
Inventory-Aware Production:
A live inventory management module keeps track of materials on hand. As products move into production, the app deducts corresponding materials automatically.
Product Catalog Integration:
Admins can define a full product catalog—names, images, SKUs, sizes, materials—which is auto-matched to incoming Shopify or Etsy orders.

This system replaced manual tracking and communication with a centralized, collaborative tool—reducing miscommunication, streamlining fulfillment, and empowering both the admin and production sides of the business.

Full Stack: Chinese Bazi Calculator

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Bazi Calculator & Natal Chart Generator

Role: UX/UI & Graphic Designer, Full‑Stack Developer

Tech Stack: PHP, MySQL, JavaScript/jQuery, HTML5/CSS3, REST API

I conceived, designed and delivered a fully‑responsive online Bazi (Four Pillars) calculator at MasterPaola.com. From wireframes to polished visuals, I crafted every interface element—icons, color‑coded trigrams, chart grids and interactive tooltips—to make complex Chinese metaphysics instantly approachable.

On the back end, I architected a bespoke PHP REST API layer sitting atop a MySQL database of Celestial Stems, Earthly Branches, hexagrams and auxiliary stars. Given a user’s date‑and‑time of birth, the API performs dozens of chronological, elemental and directional lookups—over 300 discrete data points in a single request— parses hidden pillars, luck cycles, life stages and decan interactions, then returns a structured JSON payload that drives the front‑end renderer.

The front‑end JavaScript assembles that JSON into an elegant, print‑ready natal chart:

Four Pillars (year/month/day/hour) with stem‑branch icons, elements, animals, yin/yang and hexagram overlays
Hidden Stems, Ten Gods, 12 Stages and Auxiliary Stars panels, dynamically paginated
Luck Pillars with date‑based timing and hover‑activated detail
Five‑Element Breakdown pie chart and sortable “10 Gods” table

Built for reliability and ease of extension, the PHP/MySQL API supports batch lookups, unlimited paging and caching, while the UI uses modular CSS and semantic HTML for accessibility. The result is a high‑performance, low‑maintenance web application that turns esoteric birth‑chart math into a stunning, interactive user experience—demonstrating my skills in UX design, graphic layout, API engineering and full‑stack development.

Front-End: Form Customizer for SharePoint

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Dynamic Classic Mode Form Customizer for SharePoint

Role: UX/UI & Designer, Front-End & SharePoint Developer

Tech Stack: SharePoint, JavaScript/jQuery, HTML5/CSS3, REST API

Transform SharePoint’s out-of-the-box NEW, EDIT, and DISPLAY list forms into a polished, user-friendly interface with a single, reusable JavaScript/jQuery module. This solution empowers developers to configure dozens of enhancements via one customizeForm({ ... }) call—no page designer or server-side code required.

This reusable module cut SharePoint development time in half within two SharePoint development teams I have led.

Automatic Tabs & Sections: Split fields into logical groups as tabs or collapsible sections, defined by formGroups.
Web Part Tabbing & Visibility: Turn web parts into tabs or hide them by title.
Field & Group Hiding: Hide any field or group without modifying list settings.
Deep Customization: Open tabs by URL, print view toggle, status progress bar, rich tooltips, save & continue button.
Advanced Attachment Handling: Embed custom file inputs, upload to child libraries, set metadata, display confirmation dialogs—all without postbacks.
Performance & UX: Prevent UI blinking, sticky controls, utilities for REST calls and polyfills.

How It Works

Pre-conditions: use native form markup, include jQuery/jQuery UI and CSS, configure field order.

Initialize with:

_spBodyOnLoadFunctionNames.push("init");
function init() {
  if (!inEditMode()) {
    const customizeOptions = {
      formGroups: [
        { rowIndex: 0, groupTitle: "Main", groupID: "MainTab" },
        { rowIndex: 3, groupTitle: "Details", groupID: "Tab1" },
        { rowIndex: 6, groupTitle: "Files", groupID: "Tab2" }
      ],
      formGroupsTabsEnabled: true,
      webPartTabsEnabled: true,
      verticalTabs: true,
      untabbedWebPartTitles: ["NotesWP"],
      hiddenFieldTitles: ["InternalComment"],
      statusColumnTitle: "Approval Status",
      printView: { hideElements: [".ms-metadata"] },
      minimumWidth: 620
    };
    customizeForm(customizeOptions);
  } else {
    $('#onetIDListForm').addClass('loaded');
  }
}

Tooltips, print view, progress bar, and attachment options are all configurable.

Technical Highlights

Advanced DOM traversal, jQuery UI tabs, sticky positioning.
SharePoint form structure mastery using _spPageContextInfo, REST APIs, and native controls.
Asynchronous loading ensures dynamic elements are ready before execution.

Outcome: A fully client-side module that brings modern UX to classic SharePoint forms, showcasing expertise in JavaScript, jQuery, and SharePoint internals.